DO NOT GO HERE!! I went here yesterday because my car was dripping and they charged me $92 to put on a car jack and proceeded to tell me they couldn’t check where the oil was coming from and they would have to charge $270 for an engine cleaning I declined everything and told them I would just pick it up. When I got there I was forced to pay for but left no information about leak they just told me the oil pan was leaking which was information I gave then. I ended up paying after a big fuss and one employee ,Tim, mocked me and said “you’re over here crying over $80.” I was shocked because I literally had already handed over the money and was leaving so I thought I was very inappropriate and unprofessional. Updated Response: Like I said the inspection fee was never the problem it was the fact that I got no information from this whole transaction with you guys. I was not provided with any additional information about the oil leak, I do understand that it needed to be cleaned for you guys to do an inspection. I don’t understand why I was being charged since you stated it need to be cleaned before inspection and since I denied the cleaning how was thorough inspection performed. Please don’t say you didn’t try to belittle us by telling us that we are ”complaining about $80”. That employee said that to insult and like I stated in my review that was inappropriate and unprofessional.BUT I PAID YOU ALREADY SO LET ME WRITE MY REVIEW I DON’T NEED A RESPONSE FROM YOU. REVIEWS ARE FOR THE PUBLIC!
Hey Nancy, I'm sorry you were surprised there would be an inspection fee. When the vehicle is dropped off, we advise you of our inspection fee. On the estimate we go over with you, we have you initial by the labor line, and request your signature at the bottom where the amount is again shown. We also let you know that if the repairs needed are performed, it does get waived with the repairs, however, if the vehicle is picked up as is, that is what we charge for the inspection. Your vehicle did go on an actual lift, where we took photos so we could better show you why it is hard to pinpoint the other leaks. You told us another shop told you that something had impacted your oil pan and it was leaking. That was simply not true, there were no signs of impact damage, however, I'm sure another shop may have told you it was damaged, and charged you to replace the oil pan. Unfortunately there are shops like that. We did confirm the pan was leaking from the gasket of the oil pan, and we could reseal it, but if you are trying to resolve the vehicle leaking oil, there are other leaks. The solvent cleaning we recommended is so that we are not guessing if a component is leaking, or if it is just being leaked onto by another component. Your vehicle had oil residue caked on the sides and underside of the engine, indicating the leaks had been going on for a long time unaddressed. This makes it difficult to verify what component is truly leaking, and they are not always cheap to reseal, so we don't want spending money on something and still having the same issue. Regarding the big fuss over $80 dollars, we did not mock you, your boyfriend came in and had threaten to involve lawyers, which over $80, when you signed the initial work order, seemed to be more trouble than it is worth. We try to be very thorough, and do repairs the right way, so when we recommend and address a repair, we know that your issue is resolved. I'm sure most people would hate to spend a lot of money to fix an oil leak, only to see later it is still leaking oil and they weren't told of it. I hope you find a shop to better suit your needs.
- Loyola Marina Auto Care