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The first time I took my car to Loyola Marina was to replace a busted tire which these guys dragged out for almost four days! (Albeit 2 of those days were the weekend). So, I took my car in Friday morning (around 1030) believing that it would be done by COB. At 5 o'clock I was told that they wouldn't be able to put the new tire on my car because the tire that they were waiting for had not arrived and yada yada yada. Which meant I had to go all weekend without a car which sucked. They had it done midday on Monday. Underwhelming service to say the least! Despite being terribly unimpressed the first time, I took my car back when my air conditioning went out after I was in an accident.) My auto body repair guy (a personal friend of Loyola Marina management) called to tell them I was coming and he told them I was a "very special customer" and to "take care of me." I took my car in and explained that my air conditioning had worked fine up until I had an accident (I rear ended someone) and got my car body damages repaired but my air conditioner was not fixed. I needed the mechanic to check the damage to the air conditioning and explain to the insurance company that it had been damaged in the accident and needed to be fixed under that same claim. I had to drop my car off Friday morning (915 AM) and then, around 5 o'clock I called over to find out when my car would be ready for me and the mechanic said "it's ready now but I'm leaving like, right this minute. You have to pay me $180 now if you want to be able to get your car today. Otherwise, you will have to get it Monday." "180?! Right now over the phone?" I said, "Did you fix my air conditioning?" "No." "Then what am I paying $180 to you for, exactly?" I asked, bewildered. "For what we did, identify what's wrong with your air-conditioning." "To look at my air conditioning and write down in a statement that it's not working for me to give my insurance company. I'm paying you $180 for you to tell progressive what I told you when I dropped off my car." "Yes." He said. I had no choice, to get my car back I paid his extortion money and picked up my car. I then read the note that was for my insurance company. It said the damage to the air-conditioning system was "a small hole which probably was caused by a rock bouncing up from the street" which meant it was not caused by the accident! I was completely stunned. I called my body shop manager (Shant from Marina West auto body which is the best auto-body place in the whole world hands-down, bar none; check my yelp review) who had suggested I take my car to this mechanic and told him what they'd done; I was livid! Shant, being a consummate professional and totally excellence-focused, service-oriented human being spoke to those d-bags at Loyola marina and got them to revise their statement so it said that there was a small hole that caused the malfunction and didn't pretend to know how the hole got there, i.e. rock, accident or tiny engine-dwelling unicorn (credit: Dane Cook pls.) I decided that I needed to dispute the $180 charge with my bank. A few days later I got a call from Tim, the owner regarding my dispute. He asked me if I had filed a dispute, I said "I absolutely did file a dispute." He became snarky and aggressive, "Well, too bad for you! You'll be paying us that money regardless; you signed the agreement." "Not if my bank agrees with me that the work that was done was inferior and not worth what you charged me." I hung up and got out of my car. I went body surfing with my friend for around 30-40 minutes. While I was driving home from the beach I noticed multiple text messages pop up from unfamiliar numbers. I also got a call from a man asking about the free televisions and other electronics listed on Craigslist. I apologized and said I didn't have any free televisions listed online. He told me to check Craigslist because there was a new listing for free televisions and electronics with my phone number (and no other information) posted by a guy named Mitch. I went on and found the ad and tried contacting Mitch to tell him he'd mistakenly put my number in the ad...but there was no other info. No email, no IG handle nothing. I reported the ad to Craigslist and waited for almost three hours (getting dozens of texts and calls in the meanwhile) until they took the ad down. I then checked to see if "Mitch" reposted the ad with his correct phone number...but there were no other ads for free electronic Why? Because Mitch is actually Tim from Loyola Marina Auto Body. Of course, I can't prove it was him, but I know it, Tim knows it and now, the fine American people who read Yelp reviews know it. Bottom line: Don't take your car to Loyola Marina Auto Care!

1

5

Not much to say which for a mechanic is a good thing. They changed the oil of ‘91 Miata (a lot of places won’t work on cars that old) and did an inspection. Fast, honest, and affordable. Services: Oil change, General repairs & maintenance

5

1

We noticed it seems you went out of your way to post multiple negative reviews, this one with your first and last name, the other with your last and first name, we are replying to both. Hey Linze, Just wanted to add some clarity to the situation. Your service was back in early July, so just a couple weeks shy of 6 months, and you stated you are just now were getting a message indicating your vehicle was low on oil. You are accusing us of not adding enough oil, which if that were the case, the message would of been present the same day of the service or the next day. On your invoice, we noted that there were at least two oil leaks present on the vehicle which were not addressed while the vehicle was in. This will definitely lead to a low oil message months down the line. We as well noted several other maintenance items being neglected, for example your vehicle coming in with no coolant. With leaks present on a vehicle, it won't matter who tops off or fills the vehicle fluids, they will leak out again. Regarding the oil, we only use full synthetic oils here for all of our oil services. For yours in particular though, we use Liqui Moly which is the best oil money can buy for Europeans cars. If you know of a better one, please let us know. You were making a lot of accusations, with no evidence, just demanding a full refund. We offered to have you bring the vehicle back in to be reinspected at no charge, but you declined stating you are already had it serviced elsewhere further limiting us being able to help you. We wish you luck with your auto repairs elsewhere in the future and wish you a Happy New Year.

- Loyola Marina Auto Care
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Cheap oil and wasn’t given enough. Had to get it doen at another shop 4 months later. Waste of money and time and no make good was offered. Service: Oil change

We noticed it seems you went out of your way to post multiple negative reviews, this one with your first and last name, the other with your last and first name, we are replying to both. Hey Linze, Just wanted to add some clarity to the situation. Your service was back in early July, so just a couple weeks shy of 6 months, and you stated you are just now were getting a message indicating your vehicle was low on oil. You are accusing us of not adding enough oil, which if that were the case, the message would of been present the same day of the service or the next day. On your invoice, we noted that there were at least two oil leaks present on the vehicle which were not addressed while the vehicle was in. This will definitely lead to a low oil message months down the line. We as well noted several other maintenance items being neglected, for example your vehicle coming in with no coolant. With leaks present on a vehicle, it won't matter who tops off or fills the vehicle fluids, they will leak out again. Regarding the oil, we only use full synthetic oils here for all of our oil services. For yours in particular though, we use Liqui Moly which is the best oil money can buy for Europeans cars. If you know of a better one, please let us know. You were making a lot of accusations, with no evidence, just demanding a full refund. We offered to have you bring the vehicle back in to be reinspected at no charge, but you declined stating you are already had it serviced elsewhere further limiting us being able to help you. We wish you luck with your auto repairs elsewhere in the future and wish you a Happy New Year.

- Loyola Marina Auto Care
5

I was concerned about many shops in the surrounding area because the reviews were “good”not great. I looked at Loyola’s and saw people appreciated the honesty here. I as well can say that I too appreciate their honesty and warm approach in helping me. Thank you for your expertise and I know who I can trust with my vehicles. I am in the military so prices around the area scared me a bit. I was relieved to get fair pricing. It was amazing. Thank you guys!

5

I had a great experience with Loyola Marina Auto Care today! I was quickly attended to by a man named Paul, he was so nice, called me with results on the check up, and was overall a very helpful guy! Service: Oil change

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