My boyfriend recommended this shop to me when he chose them for their good reviews. They were very honest with him about a brake assessment, suggesting the squeak should be repaired by the original installers for free rather than charging him to do it (this is why we were looking for a new shop). I brought my car in towards the beginning of the shut down. I needed oil, a smog check, and asked if they could look into some intense squealing I had when accelerating. Paul called me back later that morning and was extremely patient explaining some service my car was due for. He started off by asking how long I planned to keep my car - it is an 02 Civic. He wanted to make sure he was not suggesting expensive repairs if I didn't plan on keeping it long. I said I was in it for the long haul if possible (another 100,000 or more). I gave the thumbs up for all the suggested work (and we discussed some upcoming repairs to expect in the coming year). I picked up my very happy and much quieter car (all the squeaks fixed!) and have enjoyed great peace of mind since. I really feel like my red beast was in great hands and Paul was very responsive. I will come back for my needs in the future as I really feel like they had my best interest in mind through the whole process. Thank you!
Carisa, we will always be transparent with our customers and make sure they are fully informed about what needs to be done. We want you to have all of the information needed to help you make a good decision with your time and money. Thank you for taking the time to share your experience in this review. We really appreciate it. -Tim C., Vice President
- Loyola Marina Auto Care