Poor attention to detail. Parts left in car after repair, not on time, broken parts done to my cars, work not done properly. Tim and his crew at Loyola Marina auto are not quality mechanics. I had been a customer of theirs for nearly 5 years and I will never return. A recent repair was needed on my wife’s car which required a new battery oil change and smog. The cover on the battery was damaged during their repair. I brought it to the attention of Tim and he said these things happened and it’s something that I shouldn’t worry about. He neither offered to replace the damaged cover nor offered any other type of compensation. This is a true statement of his workmanship and I can’t recommend them as reputable place of business. Services: General repairs & maintenance, Auto engine diagnostic
Hey Woody, It's disheartening seeing you leave a review like this. We pay extra attention when your vehicle comes in as we know you pay very close attention to detail. Your car was completed on time, there were no parts left in the vehicle, and the work it was brought in for was done properly. In the past we have even researched a repair and found it to be within warranty and allowed to take advantage of it instead of just charging you for the repair. Going back to your battery issue, I do find it interesting you forgot to mention when this all started, you had to jump start the car and admitted you had to remove the battery cover but was unable to reinstall the battery cover. I can see how it would be easier to blame us. When we attempted to go over your complaint to see what can be done, you stormed off it seems when you felt you were not getting your way. We can't please everyone, but we do try, and our other customers definitely seem to feel that way. I wish you luck in finding another automotive shop that can better suit your needs.
- Loyola Marina Auto Care