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We noticed it seems you went out of your way to post multiple negative reviews, this one with your first and last name, the other with your last and first name, we are replying to both. Hey Linze, Just wanted to add some clarity to the situation. Your service was back in early July, so just a couple weeks shy of 6 months, and you stated you are just now were getting a message indicating your vehicle was low on oil. You are accusing us of not adding enough oil, which if that were the case, the message would of been present the same day of the service or the next day. On your invoice, we noted that there were at least two oil leaks present on the vehicle which were not addressed while the vehicle was in. This will definitely lead to a low oil message months down the line. We as well noted several other maintenance items being neglected, for example your vehicle coming in with no coolant. With leaks present on a vehicle, it won't matter who tops off or fills the vehicle fluids, they will leak out again. Regarding the oil, we only use full synthetic oils here for all of our oil services. For yours in particular though, we use Liqui Moly which is the best oil money can buy for Europeans cars. If you know of a better one, please let us know. You were making a lot of accusations, with no evidence, just demanding a full refund. We offered to have you bring the vehicle back in to be reinspected at no charge, but you declined stating you are already had it serviced elsewhere further limiting us being able to help you. We wish you luck with your auto repairs elsewhere in the future and wish you a Happy New Year.

- Loyola Marina Auto Care
1

Cheap oil and wasn’t given enough. Had to get it doen at another shop 4 months later. Waste of money and time and no make good was offered. Service: Oil change

We noticed it seems you went out of your way to post multiple negative reviews, this one with your first and last name, the other with your last and first name, we are replying to both. Hey Linze, Just wanted to add some clarity to the situation. Your service was back in early July, so just a couple weeks shy of 6 months, and you stated you are just now were getting a message indicating your vehicle was low on oil. You are accusing us of not adding enough oil, which if that were the case, the message would of been present the same day of the service or the next day. On your invoice, we noted that there were at least two oil leaks present on the vehicle which were not addressed while the vehicle was in. This will definitely lead to a low oil message months down the line. We as well noted several other maintenance items being neglected, for example your vehicle coming in with no coolant. With leaks present on a vehicle, it won't matter who tops off or fills the vehicle fluids, they will leak out again. Regarding the oil, we only use full synthetic oils here for all of our oil services. For yours in particular though, we use Liqui Moly which is the best oil money can buy for Europeans cars. If you know of a better one, please let us know. You were making a lot of accusations, with no evidence, just demanding a full refund. We offered to have you bring the vehicle back in to be reinspected at no charge, but you declined stating you are already had it serviced elsewhere further limiting us being able to help you. We wish you luck with your auto repairs elsewhere in the future and wish you a Happy New Year.

- Loyola Marina Auto Care
5

I was concerned about many shops in the surrounding area because the reviews were “good”not great. I looked at Loyola’s and saw people appreciated the honesty here. I as well can say that I too appreciate their honesty and warm approach in helping me. Thank you for your expertise and I know who I can trust with my vehicles. I am in the military so prices around the area scared me a bit. I was relieved to get fair pricing. It was amazing. Thank you guys!

5

I had a great experience with Loyola Marina Auto Care today! I was quickly attended to by a man named Paul, he was so nice, called me with results on the check up, and was overall a very helpful guy! Service: Oil change

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5

The put in a shield for my catalytic converter that has been a target for thieves in our neighborhood. They solved the problem in a professional and timely way. I would highly recommend this place for any car problems. JB

5

Fast and take care of business. Paul is very nice, and his other managers and mechanics were very professional. 5 stars 🤩

5

Great Job! Great communication-no surprises. Services: Battery, Engine repair

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